Reference

9apps Legal Terms For Your Account

9apps Legal terms explain how we handle account access, payment records, personal data and policy requests for Indonesia.

Account termsData requestsLocal-law accessPayment records
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CONTACT POLICY TEAM

Get Legal Help Through Support Chat Center

A clear contact path helps you resolve a policy question without guessing which account detail matters.

Support Chat Center Use the Support Chat Center for questions about Legal wording, account access, data requests…
Account contact For a correction to your name, phone number or account detail, contact us from…
Payment evidence If your request concerns DANA, OVO, GoPay, QRIS, bank transfer or a virtual account…
DATA HANDLING

How We Apply 9apps Legal Policy

Legal practice is easier to understand when each request follows a known account path. We separate identity checks, payment records, security events and policy communications so a request reaches the right record.

Data collection

We use account details needed to provide access, respond to Legal requests and connect a transaction to the correct account. A phone number can support verification, while payment references from DANA, OVO, GoPay or QRIS help us investigate a specific record.

Cookie choices

Cookies can keep your session and policy preferences available between page visits. You can manage browser cookie controls, although restricting them may require you to sign in again or may prevent a policy page from remembering the language or account state you selected.

Account security

We treat phone verification and signed-in contact requests as security steps, not as a replacement for your own device care. Do not share access codes. If you suspect account misuse, contact the Support Chat Center and identify the affected sign-in or payment record.

Record retention

We retain account, support and payment records only as required for operational, security or Legal purposes. The period can differ by record type and local requirements. Ask us about a particular receipt, account event or message rather than requesting an undefined collection.

Request changes

You can ask us to correct inaccurate account data, explain a policy decision or update an eligible preference. Send the request through the signed-in contact path when possible. We may confirm ownership using your registered phone before making a change.

Policy contact

The Support Chat Center is the starting point for Legal questions about access, data, cookies, account security or payment records. Include your account identifier, the policy wording and the outcome you are seeking so our team can route the request accurately.

Answers About 9apps Legal Access

These Legal answers cover the questions we expect before an Indonesian account is opened or changed. They explain the practical steps for data, cookies, payment evidence, access decisions and contact requests. If your case involves a specific account event, use the Support Chat Center and provide the relevant date or receipt reference.

9apps Legal covers account conditions, access eligibility, personal-data handling, cookies, security checks, payment records and requests to correct or explain account information. Access depends on local law, and the policy pages describe how we apply those conditions to your account.

You can ask about data connected with your account through the Support Chat Center. State that your request concerns Legal data access and include your registered phone number or email. We may verify account ownership before confirming which records can be provided.

Send a correction request through the signed-in account contact path, naming the field that is inaccurate and the replacement detail. Phone verification may be required before we change it. For payment records, include the DANA, OVO, GoPay or QRIS receipt reference.

Phone verification helps us connect a Legal request to the person who controls the account and reduces the chance of an unauthorised change. We may request it before account access, data changes or a security response, especially when the request affects payment records.

Cookies can maintain your session and remember selected policy preferences. You can adjust cookie settings in your browser. If you block required cookies, the account area may sign you out or ask you to select the same policy settings again.

Retention depends on the record and the operational, security or Legal requirement that applies. Account messages, payment evidence and security events may follow different periods. Contact us with a specific date or receipt so we can explain the relevant retention treatment.

Contact the Support Chat Center with your account identifier, the restriction message and the date you saw it. We can explain the policy path and any available request route. Eligibility and access remain where local law permits, even after a support review.

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